Listening on screen / paper

January 12th, 2010

And that’s where we have a problem. How many times have you read an email / online posting / letter and thought “I don’t like the tone of that” or similar?

I thought vocal tone had to be heard … What happens to your message when you rely on the written word instead of a phone-call or a meeting?

Try this exercise. Read the following statement out loud, with the emphasis on a different word each time and then decide what it really means.

I didn’t say he’d stolen the cash.

Listening is a key part of communication skills which can be developed with practice and training. Contact Sue for ideas on developing communication skills.

For more on the exercise, click here

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