Sue Cohen - Developing the BEST

Contact details: sue@suecohen.co.uk, 07971 400653, 020 8432 2725


Customer service training

Dealing with customers can be tricky. Whilst we may all like to believe we are offering excellent service, clients and customers sometimes tell us otherwise – either explicitly by complaining or implicitly by not continuing to use your services.

Overview of workshop

This workshop will consider different elements of your service delivery and ensure you build and maintain excellent service throughout your organisation, fit for your business.

What will you learn?

During this workshop, you will:

  • Gain an understanding of the client’s / customer’s perspective
  • Explore customer expectations and how to manage them
  • Consider different aspects of your organisation and how they fit into the whole business
  • Set appropriate actions and plans for individuals and departments to improve service

The workshop will include a variety of interactive exercises which will require you to be open and honest about your business.

Workshops

The workshop will be tailored to your type of business and tailored accordingly. Depending on the number of staff involved, this can  also include varying the mix of staff across the workshops.

See Sue’s contact details above, if you would like further information.