Much has been written about managing change, from the Kubler-Ross grief curve of the 1950s through to miriads of papers, books and training programmes.
For me, the key for many people is the emotional reactions, most of which Kubler-Ross discussed and are predictable, even though we all go through them at a different pace and with varying depths. The management challenge is how to anticipate, and therefore manage, this when running a department or a business.
In this video, I offer some thoughts on the overall process of managing change with some key pointers. As ever, if you would like to discuss this in more detail, then please contact me and I also welcome your thoughts, comments and challenges.
Sue – email@example.com, 020 8953 6477 / 07971 400653