Listening on screen / paper
And that’s where we have a problem. How many times have you read an email / online posting / letter and thought “I don’t like the tone of that” or similar?
I thought vocal tone had to be heard … What happens to your message when you rely on the written word instead of a phone-call or a meeting?
Try this exercise. Read the following statement out loud, with the emphasis on a different word each time and then decide what it really means.
I didn’t say he’d stolen the cash.
Listening is a key part of communication skills which can be developed with practice and training. Contact Sue for ideas on developing communication skills.
For more on the exercise, click here