Feedback – the MOST precious gift in business?
For those of you who’ve been with me since the start, I’m sort of returning to my first theme – Pay it forward. In a nutshell, doing something for someone else just because …. you can …. it’s “nice” …. it will enable them to do something they otherwise could not have done …. it will make them feel better …. it will make YOU feel better.
Giving feedback sometimes falls into this category – you need to want to help the other person, to give them valuable feedback. Whether it’s about something they are doing well which will be great for them to continue doing or something you think they need to change. If you don’t value the relationship you have with them, then you are unlikely to invest your time and energy in helping them.
If you work with the same people on an ongoing basis, you will need to do this and we can debate how often, how useful, what format etc. My context for this particular set of musings though, is what about the people you don’t work with regularly? Maybe you work with some associates or consultants occasionally; maybe they are part of a networking group or business club you go to and with whom you have not done, nor likely to do, business; maybe they are suppliers or customers.
Which of these people can you give this gift to? As I was reminded last week, “catch someone doing something well” and tell them – great gift. As I was reminded today, “give honest feedback to someone to help them identify what they need to do differently” when you haven’t been asked, when you value the relationship and help them develop – a greater gift.
So, my thanks for today’s reminder and lesson – you know who you are and my positive feedback goes to … well, it’s a gift for them and I promise to deliver it. If you want to use this medium to heap praise on someone publicly, please feel free to do so. If you would like to explore ways of improving the feedback skills within your organisation, then I’d be glad to help you.