Communication is more than listening
Communication is also about how you put your own message across for others to listen to. Start with the words and think carefully about the message you want to get across, then the voice, then the body language.
If you need to give your opinion, then make it clear for example use “I”, not “we”, unless you are truly speaking for a group.
When you need to give a serious message or bad news, keep your face fairly static, your tone even and firm and your gestures to a minimum. Then, with a positive message, be more animated and cheerful.
It sounds straightforward written like that, but it takes development. These skills can be developed with practice and training. Contact Sue for ideas on developing your communication skills.