Communicating with staff

February 5th, 2010

Judging by the comments of many employees, many business managers and leaders find it difficult to communicate with their staff.

They tell them what is happening, sometimes face-to-face but increasingly via podcasts, intranet announcements and ezines. Some have discussion boards for responses and comments, not all appear to be confidential.

At first glance, getting large scale messages from top leaders all the way through an organisation in a consistent manner lends itself to all the media solutions we have available to us. So, why isn’t it working? If you are a business leader, how do you know how the information you’ve distributed is received by your staff – you would ask those in the middle. How do the staff deal with the good and bad news – they discuss it with those in the middle.

Those in the middle be they called line managers, team leaders or middle managers act as a filter – how good is that filter in your organisation? Is it a real conduit to sharing and growth or a block to progress? Is it consistent?

If you would like to discuss ways of communicating through your business, no matter how small or large, build more cohesive and collaborative teams, contact me and I’d be happy to discuss the options with you.

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