Sales training - increasing sales from existing customers
Dealing with customers can be tricky. For many, as they progress through their chosen profession from newby / trainee all the way through to director / partner / business leader they move from technician to people manager and customer service manager.
To be successful at the highest level, they need to develop enhanced people skills to sell services, often in a tough, competitive environment.
The culture within many businesses, and their approach to selling, relies closely on relationship selling. However, other "selling skills" are also required. Successful businesses need to bring their selling skills into the business context, to be really successful.
Sue's programmes are run in Hertfordshire, Central London and Greater London and can be arranged at other venues around the country.
Overview of workshop
What percentage of your turnover is from repeat business? Should it be higher? If so, you need to consider what makes your existing clients return – and why others do not. The level of service you give across the whole of your organisation will impact on clients, even though some of your staff will not leave the office and meet anyone.
This workshop will help you understand
the ways you can increase the percentage of clients who stay with you and the value of their business to you.
What will you learn?
During this workshop, you will:
- Learn how to assess the clients’ view of your service
- Consider the importance of internal client service within your organisation
- Plan how to assess the processes and barriers which prevent excellent service, within your organisation
- Understand who is involved in a client team
- Recognise the early warning signs that a client relationship is at risk
The workshop will include a variety of interactive exercises which will require you to be open and honest about your personal style and your business.
Open course or inhouse?
Whether you are interested in attending an open course in your area, or would like to discuss an in-house event, please contact sue@suecohen.co.uk, call 07971 400653, 020 8432 2725 or complete the boxes below