Sue Cohen - Developing the BEST

Contact details: sue@suecohen.co.uk, 07971 400653, 020 8432 2725
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Customer service training

Dealing with customers can be tricky. Whilst we may all like to believe we are offering excellent service, clients and customers sometimes tell us otherwise - either explicitly by complaining or implicitly by not continuing to use your services.

 

Sue's programmes are run in Hertfordshire, Central London and Greater London and can be arranged at other venues around the country.

 

Overview of workshop

This workshop will consider different elements of your service delivery and ensure you build and maintain excellent service throughout your organisation, fit for your business.

 

What will you learn?
During this workshop, you will:
  • Gain an understanding of the client / customer's perspective
  • Explore customer expectations and how to manage them
  • Consider different aspects of your organisation and how they fit into the whole business
  • Set appropriate actions and plans for individuals and departments to improve service

The workshop will include a variety of interactive exercises which will require you to be open and honest about your business.

 

Open course or inhouse?

Whether you are interested in attending an open course in your area, or would like to discuss an inhouse event, please call 07971 400653, 020 8432 2725 or complete the boxes below

 
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Sue is a member of the West Herts Business Club and NRG. 

Sue Cohen Ltd. Registered in England & Wales, Registration No: 6905126; FSB 2193501

 
Previous delegates on similar events have commented:
 "As a new member of the IT support team, I found it really helpful to understand more about what others do and why they rely so much on me."
 
"I got some great ideas from others to improve what we do - mostly from people outside our department, asking questions about things I take for granted."
Head of specialist department
 

“Made me think more about the administrative support people within our organisation and what I need to do to help them help me.”
Sales manager